Refund policy
Last updated: January 2, 2026
We want you to feel confident and supported when shopping with Roots of a Rosebud. If something isn’t right, we’re here to help.
Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be:
- in the same condition that you received it
- unworn or unused
- with all original tags
- in its original packaging
You will also need the receipt or proof of purchase.
To start a return, please contact us at support@gmail.com.
Returns should be sent to the following address only after approval:
Return Address:
93 Princess Road
Flat 121
ENG, M14 4BG
United Kingdom
If your return request is approved, we will provide instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
If you have any questions about returns, you can always reach us at support@gmail.com.
Damages and Issues
Please inspect your order upon arrival. If your item is defective, damaged, or if you receive the wrong item, contact us immediately so we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Due to the nature of our products and for hygiene and safety reasons, certain items cannot be returned, including:
- personal care and hygiene products (such as sanitary towels)
- perishable goods
- custom or personalized products
- hazardous materials, flammable liquids, or gases
We also do not accept returns on sale items or gift cards.
If you’re unsure whether your item is eligible, please contact us before placing a return request.
Exchanges
The fastest way to ensure you receive the item you want is to return the original item (if eligible). Once the return is accepted, you may place a new order separately.
European Union – 14-Day Cooling-Off Period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.
To qualify, items must be:
- unused and unworn
- in original packaging
- with proof of purchase
Please note that hygiene-related exceptions may still apply where permitted by law.
Refunds
Once we receive and inspect your return, we will notify you of the approval status.
If approved:
- refunds will be issued to your original payment method
- processing typically takes up to 10 business days
Please allow additional time for your bank or credit card provider to post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at support@gmail.com.
Our Commitment
At Roots of a Rosebud, we believe care extends beyond the product. If you ever feel uncertain or need guidance, our support team is here to help—kindly, clearly, and with understanding.